What’s the big deal about an apology? Turns out – quite a bit

By: Gary Szatkowski

Some of you will know right away what I am referring to when I reference an ‘apology’.  And some of you won’t.  If you want to understand the context, or just take a trip down memory lane, google the phrase ‘Gary Szatkowski apology’.   Don’t hit enter twice; you may crash ‘the Internets.’   And don’t rush.  I’ll wait right here until you are done.

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